We offer Three different plans

The service is provided as a 12-month subscription, paid in monthly installments at the beginning of each month of service. The service is also available as a one-time analysis to support management consulting firms doing business transformation work, or MachineCore can run the analysis and provide a one-time analysis and consulting support for any business.

RETAILER

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For Pricing
Unlimited Feedback Analysis
Unlimited Feedback Collection
Automatic Feature Upgrades

Email Support
Custom AI Development
AI Trained for Retail Industry


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CUSTOM

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for pricing
Unlimited Feedback Analysis
Unlimited Feedback Collection
Automatic Feature Upgrades

Email Support
Custom AI Development
AI Trained for Any Industry or
A Specific Business

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Consulting

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for pricing
Available on a Project Basis
MachineCore Expert Analysis Support
Fast Analysis Turnaround
Priority Technical Support
Custom AI Development
Custom API Integrations
SDK Availability
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Frequently asked questions

What makes MachineCore different? 

The key difference between MachineCore and other providers in the customer feedback analytics marketplace is that MachineCore provides action recommendations. $4billion (billion with a B) was spent last year on customer analytics solutions by companies who are dissatisfied with their ability to use the analysis to determine actions for their business. We designed MachineCore to solve this problem and provide businesses with clear actions based on the feedback of their specific customers.

How is pricing structured?

We offer the three plans outlined above. We charge a monthly subscription fee over a 12-month term for the Retailer and Custom plans. You can upgrade or cancel your plan at any time. We also offer a consulting services option which provides one analysis of feedback supported by MachineCore's expertise in this space. For each of these plans we have a set pricing structure, but we don't publicize this pricing so that we can understand your business before determine the appropriate plan for you.

What kind of return on investment can I expect?

We know that if you don't get at least a 4x return on your investment in our services, you will not recommend us, and you will not continue with your subscription. We have seen businesses get a 100x return on our services and we are confident in our ability to transform your business performance, provided that you take action on the recommendations that our CXAI platform produces for you.

Can we setup different campaigns for analysis?

Yes, you can setup an unlimited number of campaigns or customer feedback sources and upload comments to them. This means that you can do separate analysis by location, by channel, by product, by time period. Whatever separate types of analysis are important to your business, you can accomplish through the CXAI platform.

How many customer comments do I need to provide?

You need to collect or provide about 500 customer comments before you will start to see the full value of MachineCore's CXAI platform. However, you will start to gain business value after the first 100 comments collected or uploaded into the platform.  For full statistical power we recommend 2000 comments or greater.

Is there a limit on the number of comments we can collect or analyze?

No. Subscription to MachineCore's services means that you can collect and analyze an unlimited number of customer comments. In fact the CXAI platform can analyze 10,000 comments in a just a few minutes. The more customer feedback you add the better the recommendations are and the more the artificial intelligence learns about your business, which further improves the results you will see.

Do we need special training to use your services?

No. The CXAI platform dashboard has been designed for executive usage, meaning that it is intuitive and easy for any business user. It is helpful to assign an administrator who can manage user accounts, and upload feedback or integrate the feedback button onto your website. However, this only requires a basic level of technical expertise. All that being said, MachineCore will assist, and can provide training and support as needed for your business.

What languages do you support?

MachineCore's CXAI platform currently supports the English language only. There are future plans to expand to Spanish, French, German, Chinese and Dothraki.

I am with the Press, who should I contact?

For any press inquiries please use this form to send us an email.

Have more questions?

Reach us at info@machinecore.com or contact us here

Stop relying on outdated customer analysis, use cutting-edge technology to quickly identify the actions that will take your business to the next level...